what is transferring tickets on ticketmaster

Have you ever bought tickets for an event but couldn’t attend due to a last-minute change of plans? Or maybe you wanted to surprise someone special with tickets to their favorite show? That’s where Ticketmaster’s Ticket Transfer feature comes in handy.

In this detailed guide, we’ll explore what is transferring tickets on Ticketmaster, how it works, its benefits, limitations, and everything you need to know. We’ll cover:

  • The step-by-step process to transfer tickets
  • Benefits of using Ticket Transfer
  • What types of tickets can be transferred
  • How to accept transferred tickets
  • Potential issues and solutions
  • Ticketmaster’s policies around transferring

So let’s dive right in!

How Does Ticketmaster’s Ticket Transfer Work?

Ticketmaster’s Ticket Transfer allows you to securely transfer tickets from your account to another person’s account. It’s a simple process that can be done through the Ticketmaster app or website.

Here’s a quick overview of how it works:

  1. Log into your Ticketmaster account and locate the event you want to transfer tickets for.
  2. Select the specific tickets you want to transfer.
  3. Enter the recipient’s email address or mobile number.
  4. Confirm the transfer.

Once you initiate the transfer, the recipient will receive a notification to accept the tickets. After they accept, they’ll be issued a new unique barcode that grants them entry to the event.

The key thing to note is that after a successful transfer, the original tickets in your account become invalid for entry. Only the newly issued barcodes to the recipient will work for venue access.

Transferring Via App vs Website

The transfer process is straightforward on both the Ticketmaster app and website, with just a few minor differences:

On the Ticketmaster App:

  1. Open the app and go to “My Events”
  2. Select the event and tap “Transfer”
  3. Choose tickets, enter recipient details
  4. Tap “Transfer Ticket”

On the Ticketmaster Website:

  1. Sign in and go to “My Account”
  2. Find the event under “Upcoming” and click “Transfer Tickets”
  3. Select tickets and enter recipient’s email
  4. Click “Send Transfer”

Whether using the app or website, once you confirm the transfer details, the recipient will get a notification to claim their tickets.

Benefits of Using Ticket Transfer on Ticketmaster

While the transfer process itself is quite simple, the benefits of using Ticketmaster’s Ticket Transfer are numerous:

Convenience: No more having to coordinate picking up physical tickets or meeting up to hand them off. Just transfer them electronically with a few taps or clicks.

Flexibility: Let your friends or family enter the event separately without you all having to go in together. They have their own ticket.

Surprising Others: Easily gift tickets to loved ones as a surprise for their birthday, anniversary or other special occasion.

It’s Free: Best of all, Ticketmaster doesn’t charge any fees to use their Ticket Transfer feature. It’s completely free!

When Can You Transfer Tickets?

While Ticket Transfer is an available option for most events on Ticketmaster, there are some exceptions and limitations to be aware of:

Not Available For:

  • Events at venues that haven’t enabled Ticket Transfer yet
  • If the artist, organizer or venue has disabled transfers for that event
  • For tickets purchased over the phone
  • For any canceled events (you’ll get an automatic refund)
  • For events that have already occurred

Other Restrictions:

  • The “Transfer” button will be grayed out if transfers aren’t permitted
  • Availability can change, so keep checking if not available initially

Even if ticket transfer isn’t an option right now for your event, it’s worth checking back periodically in case that changes.

What Can Be Transferred?

Tickets themselves are eligible for transfer using this feature. Parking passes, ticket insurance, or event merchandise purchased cannot be transferred.

So if your order included tickets plus parking for example, you’d only be able to transfer the ticket portion using the Ticket Transfer flow.

Accepting Transferred Tickets

What does the recipient need to do to claim those transferred tickets? The process is nice and easy:

  1. They’ll get a notification via text or email with instructions and a link to accept the tickets
  2. They’ll need to sign into their Ticketmaster account, or create a free one if they don’t have one already
  3. View and accept the transferred tickets
  4. The tickets will now show in their Ticketmaster account

It’s a good idea for recipients to add the accepted tickets to their phone’s digital wallet like Apple Wallet or Google Pay. That way they can easily access the tickets and entry barcodes from their mobile device at the event.

Transferring Accepted Tickets Again

What if the recipient can no longer attend the event after accepting a transferred ticket? No problem!

Transferred tickets can be re-transferred again to someone else as long as transfers are enabled for that event. The new recipient just needs to follow the same acceptance process.

This allows for maximum flexibility in case plans change for the ticket holders. Just don’t forget to keep the new recipient updated if the event details change!

Potential Issues with Ticket Transfers

In most cases, transferring or accepting transferred Ticketmaster tickets should be a seamless process. However, there are a few common hiccups to be aware of:

Transfer Not Working?

  • Double check event is eligible for transfers
  • Ensure recipient’s email/phone is correct
  • Ask sender to cancel transfer and retry
  • Use an incognito browser window

Trouble Finding Accepted Tickets?

  • Search your email for “transfer” and event name
  • Check that you accepted using same email as account
  • Ensure tickets aren’t in a team/venue account instead

Missed the Transfer Notification?

  • Ask sender to cancel and re-transfer tickets
  • They’ll get a new notification to accept

If you still can’t get the ticket transfer process working after trying those steps, don’t hesitate to contact Ticketmaster’s Fan Support for further assistance.

Ticket Transfer Security and Policies

To wrap up, it’s important to understand Ticketmaster’s policies around using the Ticket Transfer feature:

  • It’s intended for transferring tickets to family and friends only, not for reselling tickets
  • Only transfer to people you know and trust
  • In case of event changes/cancellation, only the original purchaser is eligible for refunds

By following those guidelines, you can take advantage of Ticket Transfer’s convenience while ensuring a smooth, secure event experience for everyone involved.

So now you know all about what is transferring tickets on Ticketmaster, how it works, the benefits, and best practices. Whether you need to change plans, gift tickets, or just make entry easier for your group, this handy feature has you covered!

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