How to Transfer Tickets on Viagogo

Sending tickets to someone else on Viagogo isn’t hard once you know how. Here’s the quick version: Sign in, find your tickets, pick “Manage Transfers,” type in who gets them, say how many, and hit send. We’ll cover all the steps, fix common problems, and share tips to make it easy for you.

Viagogo Ticket Transfers

Viagogo, a popular online ticket marketplace, allows users to buy and sell tickets for various events. Ticket transfers on Viagogo let you send your purchased tickets to someone else electronically. This feature comes in handy when you can’t attend an event or want to gift tickets to friends or family.

Types of Transferable Tickets on Viagogo

Viagogo supports transfers for several ticket types:

  1. Mobile transfer tickets
  2. E-Tickets (PDF)
  3. Mobile QR code tickets
  4. Barcode tickets

Each type has its own transfer process, which we’ll explore in detail.

Benefits of Transferring Tickets

Transferring tickets on Viagogo offers several advantages:

  • Flexibility if your plans change
  • Easy gifting of tickets to others
  • Secure transfer process
  • No need for physical ticket handovers

Step-by-Step Guide: Transferring Tickets on Viagogo

Let’s walk through the process of transferring tickets on Viagogo.

Accessing Your Viagogo Account

First, log into your Viagogo account. Use the email and password associated with your ticket purchase.

Locating Your Tickets

Once logged in:

  1. Go to “My Tickets”
  2. Click on “Orders”
  3. Find the order containing the tickets you want to transfer

Initiating the Transfer Process

After locating your order:

  1. Click “Manage Transfers”
  2. You’ll see a “Transfer Tickets” pop-up

Entering Recipient Information

In the “Transfer Tickets” pop-up:

  1. Enter the recipient’s email address twice
  2. Choose how many tickets you want to transfer
  3. You can add a personal message if you’d like

Confirming the Transfer

Before finalizing:

  1. Read the transfer details carefully
  2. Check the box confirming you understand the information
  3. Click “Send” to complete the transfer

Viagogo will send you a confirmation email. The recipient will get an email with an “Accept ticket” button.

Receiving Transferred Tickets on Viagogo

If someone’s transferring tickets to you, here’s what to expect.

Accepting Ticket Transfers

  1. Look for an email from Viagogo with the subject line about accepting tickets
  2. Click the “Accept ticket” button in the email

Creating or Logging into a Viagogo Account

To accept transferred tickets:

  1. You’ll need a Viagogo account
  2. If you don’t have one, you can create it during the acceptance process
  3. If you do, simply log in

Accessing Transferred Tickets

After accepting:

  1. The tickets will appear in your Viagogo account under “Orders”
  2. You can view and manage them like any other tickets you’ve purchased

Troubleshooting Common Transfer Issues

Sometimes, you might encounter problems when transferring or receiving tickets. Let’s address some common issues.

Mobile Transfer Ticket Problems

If you’re having trouble with mobile transfer tickets:

  1. Check your email’s spam or junk folder for the transfer notification
  2. Ensure you’re using the correct email address associated with your Viagogo account
  3. Try logging out and back into the Viagogo app

Ticketmaster Transfer Challenges

For Ticketmaster-linked transfers:

  1. If you get an “Oops, something went wrong” message, wait 15-20 minutes and try again
  2. Make sure you’re logged into the correct Ticketmaster account
  3. If problems persist, contact Viagogo support for a potential retransfer

AXS Ticket Transfer Issues

When dealing with AXS tickets:

  1. Download the AXS app and log in with the email used for the Viagogo purchase
  2. If tickets aren’t visible, check for alternate email addresses you might have used
  3. Request a retransfer through Viagogo if needed

Special Cases: Transferring Different Ticket Types

Different ticket types may require slightly different transfer processes.

E-Tickets (PDF) Transfers

For PDF tickets:

  1. Download the PDF file from your Viagogo account
  2. Email the PDF to your recipient
  3. Remind them to print the tickets, as they won’t work on a phone

Mobile QR Code Ticket Transfers

To transfer mobile QR tickets:

  1. Take a clear screenshot of the QR code
  2. Upload the screenshot to your Viagogo listing or sale
  3. The buyer will receive the QR code image for entry

Barcode Ticket Transfers

For barcode tickets:

  1. Find the barcode number on your physical ticket
  2. Enter this number in the Seat Details section of your Viagogo listing
  3. The buyer will receive the barcode number, not your physical ticket

Best Practices for Ticket Transfers

Follow these tips to ensure smooth ticket transfers on Viagogo.

Timing Your Transfer

  1. Transfer tickets as soon as you know you can’t attend the event
  2. Ensure the recipient has enough time to accept the transfer before the event

Ensuring Recipient Compatibility

  1. Confirm the recipient can access the necessary ticket platform (e.g., Ticketmaster, AXS)
  2. Make sure they have a compatible device to display mobile tickets if required

Verifying Transfer Completion

  1. Check your Viagogo account to confirm the transfer status
  2. Follow up with the recipient to ensure they’ve received and accepted the tickets

Canceling or Modifying Ticket Transfers

Sometimes, you might need to change or cancel a transfer. Here’s how to handle that.

How to Cancel a Transfer

To cancel a transfer:

  1. Go to “My Tickets” then “Orders”
  2. Find the relevant order and click “Manage Transfers”
  3. Select “Cancel” under the transfer information
  4. Confirm the cancellation

You can only cancel transfers that haven’t been accepted by the recipient yet.

Modifying Transfer Details

If you need to change transfer details:

  1. Cancel the existing transfer
  2. Initiate a new transfer with the correct information

Time Limitations for Changes

Be aware that:

  1. You can’t modify or cancel transfers after the recipient accepts them
  2. Some events may have cutoff times for transfers before the event date

Viagogo’s Policies on Ticket Transfers

Understanding Viagogo’s policies can help you navigate the transfer process more effectively.

Transfer Fees and Charges

Currently, Viagogo doesn’t charge fees for transferring tickets. However, always check the latest policy when initiating a transfer.

Liability and Responsibility

When you transfer tickets:

  1. You’re responsible for ensuring the transfer information is correct
  2. Viagogo facilitates the transfer but isn’t liable for errors in recipient information

Refund Policies for Transferred Tickets

Once tickets are transferred:

  1. The original purchaser can’t request refunds
  2. The recipient becomes responsible for the tickets
  3. Refund policies for the event still apply to the transferred tickets

Alternatives to Viagogo Ticket Transfers

If transferring isn’t the right option for you, consider these alternatives.

Reselling Tickets on Viagogo

To resell your tickets:

  1. Go to “My Account” and find your tickets under “Purchases”
  2. Select “re-list these tickets” from the dropdown menu
  3. Follow the prompts to create your listing

Comparing Transfer Options on Other Platforms

While Viagogo offers a robust transfer system, you might also explore options on:

  1. The original ticket seller’s platform (e.g., Ticketmaster, AXS)
  2. Other secondary market websites
  3. Event-specific transfer systems

Safety and Security in Ticket Transfers

Protecting yourself and your information is crucial when transferring tickets.

Protecting Personal Information

When transferring tickets:

  1. Only use Viagogo’s official transfer system
  2. Never share login credentials with others
  3. Be cautious of phishing attempts disguised as transfer emails

Avoiding Scams and Fraud

To stay safe:

  1. Only accept transfers from people you know and trust
  2. Be wary of deals that seem too good to be true
  3. Report any suspicious activity to Viagogo immediately

Viagogo’s Security Measures

Viagogo implements several security features:

  1. Encrypted transfer processes
  2. Verification steps for both senders and recipients
  3. Secure login protocols to protect your account

The Bottom line

Transferring tickets on Viagogo doesn’t have to be complicated. By following this guide, you can confidently navigate the process, whether you’re sending or receiving tickets. Remember to double-check all details before confirming a transfer, keep an eye on your email for important notifications, and reach out to Viagogo support if you encounter any issues.

With these tools and knowledge at your disposal, you’re well-equipped to handle ticket transfers on Viagogo. Whether you’re passing along tickets to a friend or receiving them as a gift, you can now do so with ease and confidence.

Daniel is a ticket industry veteran at The Ticket Lover with over 12 years of experience. He studied computer science at the University of Washington Tacoma before getting into the ticket industry in 2011. Outside of work, Daniel is an avid football fan and enjoys traveling to see live games. He provides technology and operations insights related to ticketing at The Ticket Lover.

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