Have you ever bought event tickets as a gift for somebody but then realized you couldn’t attend the event yourself to hand them the paper tickets? Or perhaps you bought more AXS tickets than you needed and want to transfer the extras to friends and family? The hassle of having to meet up to exchange paper tickets before the show is over.
AXS provides a secure digital ticketing system and convenient way to transfer tickets to anyone via their AXS account so you no longer have to worry about delivering paper tickets in advance.
In this comprehensive guide, you’ll learn everything about how to easily transfer AXS tickets online including:
- How the AXS digital ticketing system and AXS accounts work
- Step-by-step instructions for transferring AXS tickets
- What happens if recipients don’t have an AXS account
- Troubleshooting any issues with ticket transfers
- FAQs on AXS ticket transfers
So whether you want to send your extra AXS tickets to friends across the country or transfer them to family members going to the same event, this guide has you covered on how to securely and seamlessly transfer those AXS tickets. Let’s get started!
How the AXS Digital Ticketing System Works?
AXS provides a secure digital ticketing system called AXS Mobile ID that issues each ticket holder a unique barcode linked to their identity. This means:
- Tickets are tied to your AXS account rather than paper tickets
- You can conveniently access, manage, and transfer your tickets online
- It helps prevent counterfeiting and stolen tickets issues
Upon purchasing AXS tickets, they are automatically assigned to your AXS account. If you don’t have one already, you’ll be prompted to quickly create one using the same email used for the ticket purchase.
You can easily view, manage, and transfer your AXS tickets using your AXS account online or via the AXS app available for iOS and Android devices.
Now let’s go over how to set up your AXS account and make sure you’re ready for seamlessly accessing and transferring tickets.
Creating and Managing Your AXS Account
Having an AXS account tied to your ticket purchase email address is required to be able to access and transfer AXS tickets you’ve bought.
Here are step-by-step instructions to get your AXS account set up if you don’t already have one:
- Go to AXS.com and click Sign Up in the top right
- Enter your first name, last name, email, and create a password
- Ensure you use the same email that you used to purchase the AXS tickets you want to manage or transfer
- Click Sign Up to create your account
It just takes seconds to finish setting up your account.
Now whenever you buy AXS tickets in the future, they will automatically be assigned to this account for easy access across any device.
You can also download the AXS app on iOS or Android to conveniently access your tickets on the go from your smartphone.
Now that you’ve created your AXS account, let’s go over the key benefits of using AXS’s digital ticketing system and transferring your tickets online.
Why Transferring AXS Tickets is Secure and Convenient
AXS makes it incredibly easy and convenient to transfer your tickets to anyone you’d like to provide access to the event. Some key advantages include:
Simple and Secure Digital Ticket Management
Rather than having to keep track of paper tickets and make sure you don’t lose them, everything is handled digitally through your AXS account. This means:
- Your AXS tickets are safe, traceable, and easy to access at any time
- You won’t have to worry about lost, stolen, or counterfeit paper tickets anymore
- Transferring to friends or selling on AXS Official Resale is simple and secure
Anywhere Access with AXS Mobile ID
Instead of needing the physical paper tickets, your AXS Mobile ID containing tickets lives on your smartphone. You can use the AXS app to display your AXS tickets complete with changing barcode that can be scanned for entry.
Some key features include:
- Access tickets from anywhere using your smartphone
- Convenient entry to the event venue by displaying your AXS Mobile ID
- Dynamic barcode provides enhanced security and prevents duplication
Seamless Ticket Transfers
Rather than having to meet up with someone to handoff paper tickets before an event or paying to ship them, AXS makes it free and easy to transfer tickets to anyone with just their name and email address.
Some key advantages of transferring AXS tickets online include:
- Transfer tickets instantly via email at the click of a button
- Recipients get notified to accept and add the tickets to their AXS account
- Unlimited free transfers so you can send tickets to as many people as you want
- Avoid hassles of mailing or meeting up to exchange paper tickets
Now let’s go over the full step-by-step process for seamlessly transferring those AXS tickets!
Step-by-Step Guide for Transferring AXS Tickets
Transferring your AXS tickets only takes seconds and all it requires is the recipient’s name and email address.
Here is the full process broken down:
1. Log In to Your AXS Account
First, log in to your AXS account online or via the AXS app. Access your list of purchased event tickets.
2. Select the Event & Tickets to Transfer
Browse your list of tickets and select the specific event you want to transfer tickets from by clicking on it.
On the order details screen, click the blue “Transfer” button to begin.
3. Enter Recipient Details
Now you’ll be prompted to enter the following details for whoever you want to transfer the AXS tickets to:
- First and Last Name
- Email Address (Twice for Confirmation)
- Optional Message to Recipient
Once entered accurately, click the “Continue” button.
4. Review and Confirm Transfer
On the transfer confirmation screen, review the details again for accuracy.
Then click the blue “Confirm Transfer” button to complete sending the AXS tickets to your recipient.
That’s it! The tickets have now been successfully transferred and your recipient will receive an email letting them know.
It literally takes less than a minute to complete the transfer process online.
Now the recipient just needs to follow the email instructions to add the tickets to their existing AXS account or create a new one if they don’t have one already.
Either way the tickets will automatically be assigned to whomever you transferred them to for easy access and entry to the event.
Next let’s go over some pro tips for ensuring smooth ticket transfers.
Tips For Smooth Ticket Transfers
To ensure seamless AXS ticket transfers, here are some top recommendations:
- Double check recipient emails for accuracy to avoid issues
- Transfer well in advance of the event rather than last minute
- Advise recipients to bring the charge card used for ticket purchases as a backup entry method if they run into mobile ticket issues
- Make sure recipients fully set up their AXS account with the transfer email address so tickets are properly assigned
Keep in mind that fully transferred AXS tickets cannot be cancelled or retracted. So double check details before confirming transfers.
Now what if someone you want to transfer tickets to doesn’t yet have an AXS account?
What If My Recipient Doesn’t Have an AXS Account?
If you want to transfer AXS tickets to someone that has never had tickets with AXS before, it just takes them seconds to create a free account.
They simply follow the instructions provided in the ticket transfer email notification to set up their AXS account using the exact same email address the tickets are being sent to.
Once their free account is created, the tickets you transferred will automatically show up in their account.
They will then be able to easily access the tickets online via their AXS account or using the AXS app on a smartphone.
If they have trouble setting up an account or don’t have access to the tickets for any reason, advise them to contact AXS support for assistance.
Now let’s go over some troubleshooting tips in case any issues come up with transferring AXS tickets.
Troubleshooting Problems with Ticket Transfers
AXS makes it simple to transfer tickets but occasionally technical issues can arise. Here is how to troubleshoot some common problems:
Can’t Access Transferred Tickets?
If your recipient claims they cannot find the transferred AXS tickets in their AXS account after setting it up properly, advise them to:
- Log out then back into their AXS account and recheck for the tickets
- Use the AXS help center to search for solutions
- Contact AXS support who can investigate and resolve access issues
Accidentally Transferred Tickets to Wrong Email?
First, contact AXS support immediately and explain the situation to see if they can intervene and revert the transfer.
If they cannot reverse it, you will likely need to repurchase tickets if still available. double check recipient details before confirming transfers in the future.
Recipient Had Issues Setting Up AXS Account?
If your ticket transfer recipient runs into problems setting up their AXS account using the transfer email address, advise them to:
- Use the AXS help center knowledgebase to troubleshoot
- Carefully review account setup steps to ensure no errors
- Contact AXS support for personal assistance if needed
Catching and resolving any transfer or account issues quickly is key to ensuring seamless access.
Can Tickets Be Transferred Multiple Times?
Yes, one of the best aspects about AXS digital tickets is that they can be transferred an unlimited number of times to different recipients.
Whether you can no longer attend and want to send the tickets to a friend or family member, or they aren’t able to go and need to transfer them to someone else, the tickets can keep being forwarded infinitely.
Each recipient just needs to make sure they set up or already have an AXS account tied to the email address used for the ticket transfer.
This enables effortless access and entry with the AXS tickets for whoever ultimately ends up with the transfers.
Now let’s discuss how the AXS digital tickets and entry process actually works when attending the live event.
How Are AXS Tickets Delivered and What Are the Entry Procedures?
To recap, when you purchase AXS tickets, rather than receiving paper tickets like traditionally, everything is handled digitally.
Tickets are assigned to your AXS account andaccessible via AXS’s mobile apps or website using the registered email address.
When arriving at the event venue, you simply open your AXS app and display your unique AXS Mobile ID containing the QR code. The code will be scanned for entry and seats assigned to those tickets.
Some key notes about AXS digital ticket delivery and entry:
- Use smartphone with AXS app to display mobile ID ticket for scanning
- Ensure latest app version and login ahead to retrieve tickets
- Battery at 50%+ and screenshot won’t work as barcode refreshes every 60 seconds
- Bring credit/debit card used for purchase as backup if phone issues
If you or your ticket transfer recipients follow those guidelines, getting into the event is simple and hassle-free.
But what if something goes wrong with the transfer prior ?
What Happens If My Tickets Don’t Transfer Successfully?
Despite how straightforward the AXS ticket transfer process is, occasionally technical issues can prevent it from completing properly.
If you run into errors when attempting to transfer your AXS tickets to someone and it fails to complete successfully:
- First, contact AXS support to see if they can identify and resolve the transfer issue to the intended recipient
- If the transfer ultimately cannot be completed, the tickets would remain in your AXS account for you to use or attempt to transfer again
- In a worst case scenario where transfer problems cannot be resolved in time, you’d need to try reselling any unused tickets through AXS Official Resale
To avoid any headaches, always transfer tickets well in advance and contact support immediately if any problems.
Now let’s wrap up with answers to some frequently asked questions about AXS ticket transfers:
Frequently Asked Questions About Transferring AXS Tickets
Are AXS Tickets Transferable?
Yes, a major benefit of AXS is that tickets are fully transferable to anyone at no cost. You can transfer tickets to as many people as you want through your AXS account.
Can AXS Tickets be Transferred Multiple Times?
Yes, AXS digital tickets can be transferred an unlimited number of times to different people as needed. Previous and future recipients simply need to have their own AXS account set up.
What if Recipients Lose Access to a Transferred Ticket?
If someone you transferred an AXS ticket to loses access for any reason, advise them to contact AXS support for troubleshooting assistance. Support can investigate and reassign the ticket if needed.
How Does the Recipient Claim Transferred Tickets?
Recipients simply follow the link in the AXS ticket transfer email notification to login or quickly set up their free AXS account using the provided email address. Once signed in, the transferred tickets will automatically appear in their account.
Can I Cancel an AXS Ticket Transfer?
Once AXS tickets have been officially transferred to someone with an account set up, it cannot be cancelled. The tickets immediately leave your account. However if tickets have not yet been claimed from an email transfer notification, it may be possible to cancel.
Wrapping Up
We’ve covered absolutely everything there is to know about securely transferring AXS tickets digitally to event attendees instead of paper tickets.
Key takeaways include:
- How to set up your AXS account to access tickets
- Step-by-step walkthrough of the ticket transfer process
- Tips to ensure smooth ticket transfers
- Troubleshooting issues that arise
- Frequently asked questions on ticket transfers
By following this comprehensive guide, you can feel confident handling any AXS ticket transfer scenario.
So whether you need to send event tickets to faraway friends and family at the last minute or want to sell unused seats safely via official resale channels, AXS has you covered. Ditch the paper and embrace the countless conveniences of secure digital ticketing!
Let us know in the comments if you have any other questions on the best ways to access, manage, and transfer AXS tickets. Our support team is always happy to help ensure you have the best event experience possible.
