Twickets is a fan-to-fan ticket resale marketplace where every listing is capped at face value. Founded in the UK in 2011, it lets fans who can’t use their tickets sell them to other fans for no more than they originally paid — booking fees included. Buyers pay a small service fee on top; sellers list for free. It’s the resale market with the scalping designed out of it.
If you’re wondering whether you can trust it before handing over money, read our full review — is Twickets legit? — which covers its Trustpilot rating, fees, artist endorsements, and the Oasis fee controversy. This article explains what Twickets is and exactly how buying and selling work.
The core idea: resale with a price ceiling
Every secondary ticket market exists because plans change: somebody buys tickets months out, then gets ill, has a clash, or the show moves. On most resale sites, that spare ticket becomes an asset to flip — a £75 ticket relisted at £300 because demand is high. Twickets was built as the answer to that. Its one non-negotiable rule: no listing may exceed the face value of the ticket.
On Twickets, “face value” means the total amount the seller first paid for the ticket, including any booking fee from the original retailer — not just the number printed on the ticket. Human moderators check every listing to make sure it complies. Sellers can list below face value if they just want the tickets gone, which often happens in the final days before a show.
The result is a marketplace where sold-out shows trade near what fans actually paid, instead of near what touts think they can extract. Unsurprisingly, artists who fight scalping love it: The Cure told fans to use face-value exchanges “like twickets.live” for their 2023 US tour, and Twickets has partnered with acts including Foo Fighters, Arctic Monkeys, Take That, and Stormzy.
How buying on Twickets works
- Find your event. Search the event, artist, or venue on the Twickets site or app (iOS and Android). Tour pages group listings for every date.
- Set an alert. For sold-out shows, alerts are the real product — you get notified the moment a face-value listing appears, because good ones go in seconds.
- Check out. Buying is a normal checkout: you pay the ticket price (at or below face value) plus Twickets’ buyer fee. Payment and messaging stay inside the platform.
- Get your tickets. Delivery is agreed upfront — some tickets transfer through the original retailer’s app (like Ticketmaster), others arrive as PDF or mobile tickets.
- Money is protected. Seller funds are held in escrow until delivery is confirmed, so a seller who ghosts you doesn’t keep your money. Confirmed non-delivery cases are refunded.
How selling on Twickets works
- Register and list. Create a free account and post your tickets with the event details and proof of purchase.
- Price at face value or less. The listing price is set by you, but it can’t exceed what you originally paid (fees included). Every ticket is checked by a moderator before it goes live.
- Get paid after delivery. Once the buyer pays and delivery is confirmed, Twickets releases the money to you — typically via PayPal. There is no seller fee: you keep the full face value.
Selling on Twickets is designed to help you recover your cost, not make a profit. If your goal is to flip tickets for a margin, this isn’t the platform for that — and the moderation team will catch attempts to game it.
What Twickets charges
| Fee | Amount | Who pays |
|---|---|---|
| Booking fee | ~10–15% of face value (averages ~12.5%) | Buyer |
| Transactional charge | ~1% (covers bank processing) | Buyer |
| Listing fee | Free | Seller |
| Seller commission | None | Seller |
Because Twickets shows the ticket price capped at face value plus a clearly stated fee, the total cost stays close to what the original buyer paid — a fraction of what uncapped resale costs. If you want to understand how these charges fit into the bigger picture of ticket pricing, see how all-in ticket pricing works.
Twickets vs other resale options
| Platform | Price cap | Typical buyer fees | Best for |
|---|---|---|---|
| Twickets | Face value or less | ~10–15% | Cheapest legit resale for sold-out UK shows |
| StubHub | None | ~25–35% | Largest inventory, US sports and concerts |
| Viagogo | None | ~25–35% | International inventory (check reviews first) |
| CashorTrade | Face value or less | Small fee | US face-value resale |
| Tixel | Varies by event | ~10–15% | Secure resale with buyer protection |
Twickets wins on price and loses on inventory: fewer listings, and high-demand shows vanish fast. The practical move is to use it alongside official resale channels (Ticketmaster Resale, AXS Official Resale) rather than instead of them.
Who Twickets is for — and who it isn’t
Twickets is ideal for UK gig-goers chasing sold-out shows at a fair price, anyone with spare tickets who wants to sell ethically without fees, and fans of artists who actively direct their audiences to face-value exchanges.
It’s less useful if you’re buying in the US (inventory is thinner there — CashorTrade is the closer equivalent), you need tickets with instant delivery minutes before doors, or the event’s tickets are non-transferable (in which case nobody can resell, on Twickets or anywhere).
FAQs
What is Twickets, in one sentence?
Twickets is a fan-to-fan ticket resale marketplace, founded in the UK in 2011, where sellers can only list tickets at face value or less and buyers pay a small service fee on top.
How does Twickets stop scalping?
It caps every listing at the ticket’s face value (what the seller originally paid, including booking fees) and has human moderators check every listing to enforce the cap. Sellers who try to list above face value don’t get published.
Does Twickets charge sellers?
No. Listing is free and there’s no seller commission — the seller keeps the full face value. Twickets makes its money from the buyer-side booking fee of roughly 10–15% plus about 1% for bank charges.
Is Twickets available in the US?
Twickets does list US events — The Cure promoted twickets.live for their 2023 US tour — but it’s primarily a UK platform with thinner US inventory. For US face-value resale, CashorTrade is the closest equivalent.
How do I receive tickets bought on Twickets?
Delivery is agreed upfront at purchase. Some tickets transfer through the original retailer’s app (e.g. Ticketmaster), others arrive as PDF or mobile tickets. Seller funds are held in escrow until delivery is confirmed.
What if my Twickets seller doesn’t deliver?
Contact Twickets support with your order reference and evidence of non-delivery. Because funds are held in escrow, your money hasn’t gone to the seller, and Twickets refunds confirmed non-delivery cases. Paying by credit card adds another layer of protection.
