Yes — Twickets is legit. It’s a fan-to-fan ticket resale marketplace founded in the UK in 2011, and it works on a simple, unusual principle: no seller is allowed to list a ticket for more than its original face value. Human moderators check every listing to enforce the cap, buyers pay a modest service fee on top, and the platform holds seller funds in escrow until tickets are delivered. It’s rated around 4.7 out of 5 on Trustpilot and publicly endorsed by artists including The Cure.
It isn’t flawless. Twickets was hammered in 2024 and 2025 when Oasis fans were hit with buyer fees of £100+ on resale tickets bought at Ticketmaster’s inflated “dynamic pricing” rates. Here’s the full, honest picture.
What Twickets is
Twickets (twickets.live) is the UK’s largest fan-to-fan ticket trading platform. Fans who can’t use their tickets list them; other fans buy them at face value or less.
The face-value rule is the whole point. On StubHub or Viagogo, sellers set whatever price the market will bear, which is why a £75 gig ticket can end up costing £300. On Twickets, the ceiling is what the original buyer paid. If a show sold out and you missed it, Twickets is usually the cheapest legitimate way to still get in — see our guide on how to get tickets to a sold-out concert.
Why people trust Twickets
Several independent signals support the claim that Twickets is legitimate:
- Trustpilot rating of around 4.7 out of 5 from thousands of reviews — high for any ticketing company. Recent reviews praise fast delivery, transparent pricing, and easy selling.
- Human moderation. Every ticket is checked by a person before listing, to verify it complies with the face-value policy.
- Escrow payments. Seller funds are held until delivery is confirmed, so your money doesn’t go straight to a stranger. Twickets investigates and refunds confirmed non-delivery cases.
- Artist and venue partnerships. The Cure explicitly told fans to buy and sell on face-value exchanges “like twickets.live” during their 2023 US tour, as part of Robert Smith’s anti-scalper campaign. Twickets has also worked with Foo Fighters, Arctic Monkeys, Take That, and Stormzy, and it’s the official resale partner for ATG Tickets.
- Verifiable company history. Founded by Richard Davies in 2011, with over a decade of continuous operation and iOS/Android apps used across the UK and beyond.
How Twickets makes money: the fees
Twickets charges a buyer-side booking fee and lets sellers list for free. Historically the buyer fee has run between 10% and 15% of the ticket’s face value — the company cites an average of around 12.5% — plus a small (around 1%) transactional charge to cover bank processing. Sellers pay no Twickets fee at all; they just can’t sell above face value.
Remember that “face value” on Twickets means the total amount the ticket was first purchased for, including any booking fee — not the price printed on the ticket. Twickets doesn’t set that number; the original ticketing company does, and the seller’s listing price can never exceed it.
That’s a much smaller cut than the profit-driven resale giants, which typically add 30–40% in buyer fees on top of already-inflated prices. But “cheaper than Viagogo” isn’t the same as “cheap” — and fees are where Twickets has genuinely stumbled.
The Oasis fee backlash
When Oasis announced their 2025 reunion tour, Ticketmaster’s “dynamic pricing” pushed many original tickets to double or triple their advertised price. Twickets listings were capped at what buyers had actually paid — already inflated — and then Twickets added its percentage fee on top. Some fans reported fees of £100+ on a pair of tickets.
After the backlash, founder Richard Davies cut the Oasis booking fee to 10% plus 1% and introduced a £25 per-ticket fee cap, refunding the difference to buyers who’d already paid more. Embarrassing for a platform that markets itself as the fan-first option — but the U-turn (fee cut, cap, retroactive refunds) is a move a fly-by-night operation doesn’t make.
Twickets vs StubHub vs Viagogo
| Feature | Twickets | StubHub | Viagogo |
|---|---|---|---|
| Max resale price | Face value or less | No cap | No cap |
| Buyer fee | ~10–15% (avg ~12.5%) | ~25–35% | ~25–35% |
| Seller fee | Free to list | Commission taken from payout | Commission taken from payout |
| Listing checks | Human moderators verify every ticket | Automated checks | Automated checks |
| Payment protection | Escrow until delivery confirmed | Buyer guarantee | Guarantee with mixed reviews |
| Trustpilot (Oct 2026) | ~4.7 / 5 | ~4.3 / 5 | ~2.5 / 5 |
The trade-off is obvious: you’ll almost always pay less on Twickets than on the uncapped platforms, but you’ll also find less inventory, and for the most in-demand shows the face-value listings go in seconds. CashorTrade is another legit face-value option — the other service The Cure named in their anti-scalper statement. See also our take on Tixel.
The real complaints about Twickets
No platform with thousands of daily reviews avoids complaints. The recurring ones against Twickets are:
- Fees feel high for a “face value” service. Even 10–12.5% on top of face value rankles people who expected to pay exactly what the ticket cost. It’s fair, but it’s worth remembering that every resale platform charges something.
- Scarcity and speed. For huge tours, listings sell in seconds. Some buyers suspect bots, though there’s no evidence of that on Twickets specifically.
- Delivery method varies. Some tickets transfer via the original retailer’s app (e.g. Ticketmaster), others are PDF or mobile tickets. The method is agreed upfront at purchase, but it can be slower than instant-download resale.
- Limited US inventory. Twickets is UK-centric. It does list US events — The Cure promoted twickets.live for their 2023 US tour — but inventory in the US is thinner than in the UK.
How to stay safe on Twickets
- Stay on the platform. Payment and messaging all happen inside Twickets. Anyone asking to take a deal to bank transfer, WhatsApp, or social media is a scammer.
- Verify details before paying. Cross-check the event date, venue, and seat details against the original listing and the venue’s site.
- Pay by credit card. In the UK that gives you Section 75 protection on purchases over £100. In the US, your card issuer’s dispute rights cover you similarly.
- Set up alerts. For sold-out shows, the app’s alert feature is the realistic way to catch face-value listings as they drop — timing matters, as our guide to resale timing explains.
FAQs
Is Twickets legit or a scam?
Twickets is legit. It’s been running since 2011, is rated ~4.7/5 on Trustpilot, checks every listing with human moderators, and holds funds in escrow until tickets are delivered. It’s a registered business with a decade-plus track record — not a scam site.
Why does Twickets charge a fee if tickets are face value?
The face-value cap applies to the ticket price itself; Twickets’ revenue comes from a buyer-side booking fee of roughly 10–15% (averaging ~12.5%) plus about 1% for bank charges. Sellers list for free. It’s far lower than the 30–40% buyer fees typical on uncapped resale platforms.
Can I sell tickets on Twickets?
Yes. Register, create a listing with the event details and proof of purchase, and set your price at or below face value. Once the buyer pays and delivery is confirmed, Twickets releases payment to you — with no seller fee.
What happens if the seller doesn’t send my tickets?
Contact Twickets support with your order reference and evidence of non-delivery. Funds are held in escrow until delivery is confirmed, so your money hasn’t gone to the seller. Twickets refunds confirmed non-delivery cases; you can also escalate to your card provider if the dispute stalls.
Is Twickets cheaper than StubHub?
Almost always, for the same ticket. Twickets caps prices at face value with ~10–15% fees, while StubHub allows unlimited markups plus 25–35% in buyer fees. The catch is inventory: Twickets has fewer listings and high-demand shows sell out fast.
Does Twickets work in the US?
Twickets does list US events and was promoted by The Cure for their 2023 US tour, but it’s primarily a UK platform and US inventory is thinner. For US face-value resale, CashorTrade is the closest equivalent.
Did Twickets really cap fees at £25 for Oasis?
Yes. After fans complained about £100+ buyer fees on Oasis 2025 resale tickets, Twickets cut its booking fee to 10% + 1% and introduced a £25 per-ticket fee cap for those shows, refunding the difference to buyers who had already paid more.
