Viagogo operates as a ticket exchange and resale website for live events. The platform draws mixed reactions – some people praise it while others criticize it. Questions remain about whether it serves as a legitimate ticket source or mainly benefits scalpers.
Started in London in 2006, Viagogo now serves over 90 countries and offers access to more than 50 million events. It promises clear ticket prices and fees, attracting many buyers and sellers. Yet, some users have faced problems like tickets not being delivered or prices being too high.
What Is Viagogo
Multinational Ticket Exchange Platform
Viagogo is a top ticket exchange site for live events like concerts, sports, and theater. It started in 2006 and now serves over 90 countries. It’s a big name in the secondary ticket market.
StubHub Ownership and Business Model
In 2021, Viagogo bought StubHub, making StubHub Holdings. This move made Viagogo even stronger in the ticket resale world. It combined the best of both platforms.
Core Services and Market Coverage
Viagogo helps sell tickets for live events. People and ticket brokers can list their tickets. This lets fans buy tickets at their own price.
Viagogo is big globally, offering tickets for events everywhere. It meets the needs of fans worldwide.
| Metric | Value |
|---|---|
| Percentage of 5-star reviews | 27% |
| Percentage of 4-star reviews | 7% |
| Percentage of 3-star reviews | 5% |
| Percentage of 2-star reviews | 5% |
| Percentage of 1-star reviews | 56% |
These numbers show mixed feelings about viagogo. Most 1-star reviews point to areas for better service and experience. Yet, viagogo is a key player in the secondary ticket market. It serves fans worldwide.
Ticket Options and Platform Features
The Viagogo platform offers a wide range of ticket options for different events. You can find tickets for concerts, sports, and theatre performances. It’s easy to search for specific events or check out what’s happening locally.
Viagogo lets sellers set their own ticket prices. Meanwhile, buyers can find tickets that are sold out elsewhere. This makes it easier for everyone to get the tickets they want.
Viagogo works with many sports clubs and music promoters. They’ve partnered with big names like Chelsea FC, Manchester United FC, and Madonna. This means users get access to exclusive event tickets.
The platform supports customers all over the world. It lets you buy tickets in your own language and currency. Viagogo uses different payment methods to make sure transactions go smoothly.
| Ticket Options | Platform Features |
|---|---|
| Concerts Sports Events Theatre Performances | Search for Specific Events Browse Local Offerings Seller-Determined Ticket Pricing Access to Sold-Out Tickets Partnerships with Sports Clubs and Music Promoters Global Language and Currency Support Seamless Payment Processing |
The Viagogo platform aims to make buying tickets easy and fun. It caters to the needs of event-goers all over the world. With its partnerships and technology, Viagogo improves the ticket-buying experience for everyone.
Safety and Security Measures
Viagogo takes many steps to ensure safety and security for both buyers and sellers. They offer a 100% order guarantee. This means if there’s a problem with the tickets, you get new ones or a full refund.
Buyer Protection Guarantees
Viagogo’s buyer protection policy aims to make customers feel secure. They use viagogo customer service and anti-fraud processes. These help ensure the tickets sold are real.
Refund Policies and Support
Even with these efforts, some viagogo reviews mention concerns about ticket authenticity and prices. It’s important for buyers to check the tickets’ legitimacy. They should also know about Viagogo’s refund policies and customer support in case of problems.
Anti-Fraud Mechanisms
Viagogo watches the site closely and uses advanced anti-fraud tools. They work with fraud prevention providers to keep the site safe. This helps prevent the sale of fake tickets.
| Safety Feature | Description |
|---|---|
| 100% Order Guarantee | Viagogo promises replacement tickets or a full refund if any issues arise with purchased tickets. |
| Anti-Fraud Mechanisms | Viagogo monitors site activity and collaborates with third-party fraud prevention providers to protect against counterfeit ticket sales. |
| Refund Policies | Viagogo has established refund policies to address customer concerns, although some viagogo reviews suggest room for improvement in customer service responsiveness. |
“Viagogo’s commitment to safety and security is essential in building trust with customers in the ticket resale industry.”
Pricing Structure and Service Fees
Viagogo is a global ticket exchange platform. It makes money through service fees for both buyers and sellers. Buyers pay a fee for platform upkeep, ticket guarantees, and customer service. Sellers pay a fee for marketing, which is taken from their earnings.
Viagogo’s pricing has faced criticism for high ticket prices. Sellers can set their own prices, leading to high markups. Viagogo says prices are set by supply and demand, like in any marketplace.
| Pricing Component | Details |
|---|---|
| Buyer’s Service Fee | The service fee for buyers is 10-25% of the ticket price. There’s also a delivery charge starting at $5. |
| Seller’s Commission | Viagogo takes a commission from sellers, usually 10-25%. This is subtracted from their earnings. |
| Buyer Guarantee | Viagogo guarantees tickets are valid and delivered on time. Buyers get a full refund if not. |
Despite the controversy, Viagogo is a big name in the secondary ticket market. It offers a wide range of event tickets worldwide.
Conclusion
The Viagogo platform is a big deal in the global ticket resale market. It started in London in 2006 by Eric Baker, who also co-founded StubHub. Today, Viagogo works in over 160 countries, offering tickets for concerts, sports, and theater.
Viagogo lets fans get into sold-out events, but it has its critics. Prices can be high, with fees from 30% to 35%. Sellers set the prices, which can lead to high costs for last-minute or popular events.
Even with these issues, Viagogo is seen as a real ticket resale site. But, users should be careful. They should check if tickets are real and know all costs before buying. Viagogo keeps working to stay a key player in the ticket resale world.
