StubHub is a top online ticket exchange and resale company. It lets fans buy and sell tickets to live events like sports, concerts, and theater shows. For over 20 years, StubHub has been a key player in the ticket resale market.
It offers a wide range of ticket options for various events. Its user-friendly interface and exclusive FanProtect Guarantee make it a trusted site. StubHub serves over 90 countries worldwide, thanks to its partnership with Viagogo.
StubHub is a safe and secure place for buying and selling tickets to live events. It lists over 10 million upcoming events, including sports, concerts, and theater shows. StubHub is known for its competitive fees and excellent customer service.
This makes it easy for users to buy and sell tickets with confidence. It’s a leader in the ticket resale industry.
The Story Behind StubHub’s Creation
StubHub’s story is one of innovation and entrepreneurship in the ticket world. It started in 2000 by Eric Baker and Jeff Fluhr as a class project. Today, it’s a top online marketplace for ticket resale.
StubHub grew fast, thanks to its unique approach to online marketplaces. It has kept up with changing consumer needs. This made StubHub a big name in the ticket industry, selling millions of tickets every year.
Foundation and Early Years
StubHub’s early days were full of important moments. It was bought by eBay in 2007, making it a top online marketplace. Its focus on innovation and entrepreneurship helped it stay ahead in the competitive ticket world.
Evolution to Digital Marketplace
Now, StubHub is a big online marketplace with lots of event tickets. It has become a digital marketplace by focusing on ease of use and secure payments. StubHub keeps growing and innovating, staying a top choice for ticket resale.
Milestones
StubHub has made many important partnerships, like with the Chicago Bears and Detroit Lions. It has also seen big revenue growth, over $940 million in 2016. As a leader in the ticket industry, StubHub keeps shaping the online ticket sales market with its focus on innovation and entrepreneurship.
StubHub’s Core Platform Features
StubHub’s platform is easy to use for buying and selling tickets. It has features like interactive seat maps and real-time pricing. This makes it simple to find and buy tickets for live events.
The platform is safe and reliable for buying and selling tickets. It offers buyer protection and seller verification. This ensures a smooth experience for users, helping them find and buy tickets easily.
Some of the key features of StubHub’s platform include:
- Interactive seat maps to help users choose their seats
- Real-time pricing to ensure users get the best deals
- Buyer protection to safeguard users’ purchases
- Seller verification to ensure trustworthy transactions
StubHub focuses on making ticket buying and selling easy and convenient. Its strong features and secure environment make it the top choice for live event tickets.
| Feature | Description |
|---|---|
| Interactive Seat Maps | Help users choose their seats |
| Real-time Pricing | Ensure users get the best deals |
| Buyer Protection | Safeguard users’ purchases |
| Seller Verification | Ensure trustworthy transactions |
Ticket Types and Events on StubHub
StubHub has a wide range of tickets for live events. You can find tickets for sports, concerts, and theater. Whether you love NFL and NBA games or concerts and music festivals, StubHub has it all.
Timing is key when buying tickets. Prices change, and brokers often sell them for less. For example, Broadway show prices in New York can be much lower than on Ticketmaster. Also, if shows sell too many tickets, prices might drop to sell the extras.
Popular Events
- Sports events: NFL and NBA games, tennis matches, and more
- Concerts and music festivals: top artists and bands, music festivals, and more
- Theater and Broadway shows: hit musicals, plays, and more
- Special events: comedy acts, Cirque du Soleil productions, and more
StubHub has the biggest ticket selection, including sports events. It also doesn’t charge fees at checkout. This makes it a top choice for finding tickets. With its wide range of events and good prices, StubHub is the best place to buy tickets.
| Event Type | Popular Events | Ticket Prices |
|---|---|---|
| Sports | NFL and NBA games | Varying prices, often below face value |
| Concerts | Music festivals, top artists and bands | Competitive pricing, with options for all budgets |
| Theater | Hit musicals, plays, and Broadway shows | Prices vary, with discounts available for some shows |
Buyer Protection and Guarantees
Buying tickets online requires a safe and trusted environment. StubHub, the world’s largest ticket marketplace, focuses on this. They offer the FanProtect Guarantee to protect buyers.
This guarantee ensures tickets arrive on time and are real. It also guarantees tickets are valid for entry. If the event is cancelled and not rescheduled, buyers get a refund or better tickets.
The FanProtect Guarantee is a big part of StubHub’s commitment to safety. It offers several benefits:
- Secure transactions, keeping personal and financial info safe
- Ticket guarantees, ensuring tickets are real and valid
- Timely delivery of tickets, with options for instant download
StubHub’s secure process and trusted sellers reduce fraud risk. They have live customer service available seven days a week. This makes StubHub a safe choice for buying tickets.
Price Structure and Payment Options
Buying tickets on StubHub means knowing about prices and payment choices. Service fees, which are about 23% of the ticket cost, are added to the ticket price. This makes the final ticket price higher than the initial price.
StubHub makes it easy to pay with credit cards and PayPal. But, the company uses tactics like countdown timers to push buyers to buy fast. This includes showing how many people are looking at the event.
Here are some key points to consider when buying tickets on StubHub:
- Ticket prices may vary depending on the event and the seller.
- Service fees range from 24% to 29% of the ticket price.
- Payment options include credit cards and PayPal.
- Refund policies are in place to protect buyers in the event of a canceled or postponed event.
| Service Fee Range | Average Service Fee | Payment Options |
|---|---|---|
| 24% – 29% of ticket price | 23% of total ticket cost | Credit cards, PayPal |
Understanding StubHub’s price and payment options helps buyers make smart choices. Always check the total ticket cost, including service fees, before buying.
Mobile App Functionality
StubHub’s mobile app makes buying and selling tickets easy for users on the move. It lets you search and buy tickets to live events. You can also get push notifications and use interactive seat maps. This makes it simpler for fans to manage their tickets.
The mobile app also has social tools. It connects you with your Facebook friends to see who’s going to events. Plus, you can share ticket options with friends via iMessage. This makes the app more fun and interactive.
Some of the key features of the StubHub mobile app include:
- Push notifications for event updates and ticket availability
- Interactive seat maps to help users choose their seats
- iMessage integration to share ticket options with friends
- Facebook login functionality to connect with friends and see which events they are attending
StubHub mobile app is a convenient way for fans to manage their tickets. It improves their user experience and makes enjoying live events easier.
| Feature | Description |
|---|---|
| Push Notifications | Receive updates on event tickets and availability |
| Interactive Seat Maps | Choose your seats with ease using interactive maps |
| iMessage Integration | Share ticket options with friends for comparison and voting |
Selling Tickets Through StubHub
StubHub makes selling tickets easy and fast. You can create an account, pick the event and tickets, and set a price. Use pricing strategies like competitive pricing or StubHub’s tools to sell your tickets.
Sellers can set their own ticket prices. StubHub doesn’t charge for listing tickets first. But, they take about 15% of the selling price. To sell tickets well, follow these tips:
- Research the market to find a good price for your tickets
- Use StubHub’s pricing tools to help set your price
- Be flexible with your pricing to attract more buyers
Listing Process
The listing process on StubHub is simple. But, some sellers face issues like tickets not listing or getting stuck in “PENDING” state.
Pricing Strategies
Pricing is key in selling tickets. Consider the event’s demand, similar ticket prices, and StubHub’s fees when setting your price.
Payout Methods
StubHub offers easy payout methods like PayPal and direct deposit. Payments are processed 5-8 business days after the event.
Security Measures and Authentication
StubHub makes sure your personal and financial info is safe. They use strong security to protect you. This includes encryption and two-factor authentication to keep all transactions safe.
StubHub uses many security steps to keep users safe. These include:
- Encryption technology to secure data
- Two-factor authentication for added account protection
- Secure payment processing to prevent financial fraud
StubHub works hard to keep your transactions safe. They focus on security and authentication. This makes StubHub a trustworthy place to buy and sell tickets.
International Markets and Availability
StubHub is big in international markets, working in over 72 countries. It lets fans buy and sell tickets for thousands of events. They make sure tickets are real with their FanProtect Guarantee.
StubHub has teams in London, Madrid, Bilbao, and Berlin. This helps them offer services that fit local needs. Fans can find tickets for sports, concerts, and theater from all over the world.
Global Event Access
StubHub lets fans get tickets for big events like the World Cup. Fans from over 150 countries bought tickets, showing its wide appeal. They also offer tickets for top artists and sports games.
Currency Options
StubHub serves 195 countries in 33 languages and 49 currencies. This makes it easy for people from different places to buy tickets. They use PayPal and other methods for smooth transactions.
Country-Specific Features
StubHub has features for each country, like language support and local payment options. This makes the experience better for everyone. They work with local businesses and offer many events to fans worldwide.
| Country | Language | Currency |
|---|---|---|
| United States | English | US Dollar |
| Canada | English, French | Canadian Dollar |
| United Kingdom | English | Pound Sterling |
| Germany | German | Euro |
| France | French | Euro |
Customer Support Services
StubHub knows how important customer support is. It makes sure users have a smooth experience when buying or selling tickets. They offer phone, email, and live chat support to help with any problems.
Need help fast? Call StubHub’s phone support from 5 a.m. to 9 p.m. Pacific Time every day. You can also email them at customerservice@stubhub.com, though it might take a bit longer. They’re also on social media, ready to help from 9 a.m. to 11 p.m. Eastern Time, usually within 20 minutes.
Some key features of StubHub’s customer support services include:
- Daily phone support from 5 a.m. to 9 p.m. Pacific Time
- Email support at customerservice@stubhub.com
- Live chat support for immediate assistance
- Social media support from 9 a.m. to 11 p.m. Eastern Time
StubHub offers many ways to get help. They want to make sure customers have a great time buying tickets. With their support, you can get help quickly and enjoy your ticket buying experience.
StubHub Rewards Program
StubHub’s rewards program is for loyal customers. It offers exclusive benefits and perks. Members get points for buying tickets and doing other activities on the platform.
These points can be used for rewards like discounts and early ticket access.
Membership Tiers and Benefits
The program has two levels: Star and Superstar. Star members get 2% in rewards for each purchase. Superstar members get 3% in rewards on all purchases.
To reach Superstar level, users need to make 10 purchases or spend $2,000 in a year.
Point System and Rewards
Members earn rewards on every ticket purchase. For example, StubHub gives a 5% back reward on fall experiences like NFL games and concerts. Users can also earn rewards on online purchases through participating retailers like StubHub using the Lolli browser extension.
Some benefits of the rewards program include:
- Exclusive discounts on tickets
- Early access to tickets
- Dedicated customer support
- Access to special events
Final Thoughts
Looking back, StubHub has become a key player in the live events world. It started in 2000 and has grown into a trusted place for buying and selling tickets. It offers a smooth experience for everyone involved.
StubHub stands out with its buyer protection and secure transactions. It’s easy to use, making it a top choice for live entertainment. Whether it’s sports, concerts, or theater, StubHub is the place to go for a hassle-free experience.
As technology changes, StubHub keeps up, using mobile tech to improve your experience. It focuses on making things easy, flexible, and trustworthy. StubHub is set to be even more important in the live events world, staying a leading ticket exchange and ticket resale platform.
Frequent Questions
What is StubHub?
StubHub is a leading online marketplace for buying and selling tickets. It offers tickets to live events, concerts, sports, and more. With over 20 years of experience, it’s a trusted platform for fans.
What is the story behind StubHub’s creation?
StubHub started as a class project and has grown into a leading online marketplace. It began with rapid growth and expansion. Today, it’s a major player in the ticket industry.
What are the core platform features of StubHub?
StubHub’s platform is designed for a seamless user experience. It allows easy ticket search and purchase. Features include interactive seat maps and real-time pricing.
It also offers a secure environment for buying and selling tickets. This includes buyer protection and seller verification.
What types of events and tickets are available on StubHub?
StubHub offers a wide range of tickets. This includes sports events, concerts, and music festivals. It also has tickets for theater and Broadway shows, as well as special events.
What buyer protection and guarantees does StubHub offer?
StubHub prioritizes buyer protection. It offers a FanProtect Guarantee. This ensures tickets are delivered on time and in the correct condition.
How does StubHub’s price structure and payment options work?
StubHub’s pricing is transparent. Service fees are clearly explained and added to the ticket price. It offers various payment options, including credit cards and PayPal.
What features does the StubHub mobile app offer?
The StubHub mobile app offers a seamless experience. It allows easy ticket search and purchase. Features include push notifications and interactive seat maps.
It also provides a secure environment for buying and selling tickets. This includes buyer protection and seller verification.
How can I sell tickets on StubHub?
Selling tickets on StubHub is easy. Sellers can list their tickets quickly. The process involves creating an account, selecting the event, and setting a price.
Sellers can use pricing strategies to help their tickets sell. This includes setting a competitive price or using StubHub’s pricing tools.
What security measures does StubHub use to protect users?
StubHub prioritizes security. It uses encryption, two-factor authentication, and secure servers. This ensures all transactions are secure and protected.
Does StubHub operate in international markets?
Yes, StubHub operates in multiple countries. It offers a range of global events and currency options. This allows buyers and sellers from around the world to access the platform.
What customer support services does StubHub offer?
StubHub offers various customer support services. This includes phone, email, and live chat support. It also has a FAQ section and online resources.
What is the StubHub Rewards Program?
StubHub’s rewards program rewards loyal customers. It offers multiple membership tiers with benefits and rewards. Members can earn points by purchasing tickets and participating in activities on the platform.
