Ticketek has been around for over 40 years, selling event tickets. Despite this, it has gotten a lot of bad reviews from customers. It has an average rating of 2.2 out of 5, showing many people are unhappy.
42% of reviews are 1-star, with complaints about refunds, customer service, and website issues. This makes it important to check if Ticketek is a trustworthy ticketing platform.
Ticketek is known for its ticketing services, but it has a bad reputation. People have trouble with the website, high fees, and poor customer service. With 1,376 “Poor” reviews and a 10-day refund wait, it’s key to weigh the pros and cons.
This article will give you a detailed look at Ticketek. We’ll cover its history, security, payment, and customer service. This will help you decide if Ticketek is right for you.
Ticketek’s Business Background and Operations
Ticketek has been a key player in the ticketing world for over 40 years. It started in 1979 as Best Available Seating Service Pty Ltd. Now, it’s a top event ticketing provider in Australia and New Zealand. Ticketek sells about 18 million tickets every year, making it a trusted name.
The company handles ticketing for more than 13,000 events yearly. It offers services for various events, like concerts and sports games. Ticketek is known for its reliable and efficient service, making it a go-to for many.
Key Statistics
- Founded in 1979
- Operates in Australia and New Zealand
- Manages ticketing for over 13,000 events annually
- Sells approximately 18 million tickets each year
Ticketek’s history shows its commitment to quality ticketing services. It focuses on innovation and customer happiness. This makes it a leader in the ticketing field, with many options for customers.
Security Measures and Website Safety
Ticketek takes website security very seriously. It has strong payment systems to keep transactions safe. The company also protects sensitive data with strict policies and website security features.
Here are some key security steps Ticketek takes:
- Encryption of sensitive data to prevent unauthorized access
- Regular security updates and patches to protect against vulnerabilities
- Monitoring of website activity to detect and respond to possible threats
If a security breach happens, Ticketek has a plan. They will notify customers and help them protect their data. With these measures, Ticketek ensures a safe online experience for everyone.
Payment Processing and Financial Protection
Ticketek’s payment and financial protection policies are key to their service. They use secure encryption for passwords and credit card details. All transactions go through a separate system, untouched by recent data breaches.
The breach, confirmed by Australian Cyber Security Minister Claire O’Neil, has raised data protection concerns. Yet, Ticketek’s system aims to safeguard customers’ financial information. They offer various payment options and a refund policy for ticket issues.
But, some customers face challenges in getting refunds. They also report problems with Ticketek’s customer service.
Transaction Security Features
Ticketek’s transactions are secure, thanks to encryption and a separate payment system. This setup adds a layer of protection against unauthorized access to financial data.
Refund Policies
Ticketek’s refund policy aims to protect customers with ticket issues. They offer refunds for cancelled or rescheduled events. They also help with problems like duplicate orders or incorrect ticket details.
Payment Methods Available
Ticketek accepts credit cards, PayPal, and bank transfers. They also have a ticket insurance option for extra protection against unexpected events.
Some key features of Ticketek’s payment and financial protection policies include:
- Secure encryption methods for all passwords and credit card details
- A separate payment system that is not connected to the company’s main database
- A refund policy for customers who experience issues with their tickets
- A range of payment methods, including credit cards, PayPal, and bank transfers
- A ticket insurance option for additional financial protection
Event Coverage and Ticket Authenticity
Ticketek offers a wide range of events and tickets. It provides detailed event coverage to its customers. But, some customers have faced issues with ticket authenticity. This is a worry for those buying tickets through the platform.
Ticketek has taken steps to ensure ticket authenticity. It checks the authenticity of tickets before selling them. It also gives clear information about the tickets customers are buying. This way, Ticketek aims to offer a safe and dependable ticketing service.
Some key features of Ticketek’s event coverage and ticket authenticity include:
- Verification of ticket authenticity before sale
- Clear information about ticket details and event coverage
- A secure ticketing platform to protect customer transactions
Ticketek wants to give its customers peace of mind when buying tickets. With its wide event coverage and ticket authenticity measures, Ticketek is a top choice for event tickets.
| Event Type | Ticket Authenticity Measures | Event Coverage |
|---|---|---|
| Concerts | Verification of ticket authenticity before sale | Nationwide coverage of concerts and events |
| Sporting Events | Clear information about ticket details and event coverage | Comprehensive coverage of sporting events and tournaments |
| Theater Productions | A secure ticketing platform to protect customer transactions | Extensive coverage of theater productions and shows |
Pricing Structure and Additional Fees
Buying tickets can be expensive due to high service charges and hidden fees. Ticketek’s fees can add up to $25.85 extra for each premium ticket. On the other hand, sellers like Oztix only charge a maximum of $8.10 in extra fees per ticket.
It’s important to compare prices with other sellers. Ticketmaster, for example, can charge up to $21.73 in extra fees per ticket. Ticketek’s fees are more than double for live music concerts compared to independent sellers. This shows the need for clear pricing and for consumers to know all the fees involved.
Service Charges Breakdown
- Ticketek’s fees: $25.85 per premium ticket
- Oztix’s fees: $8.10 per ticket
- Ticketmaster’s fees: $21.73 per ticket
Price Comparison with Competitors
Deals with Ticketmaster or Ticketek can make tickets more expensive. This can lead to higher fees for customers, which might not help artists. It’s key for buyers to understand the pricing and fees to get the best deal.
Customer Service Performance
Ticketek’s customer service has raised concerns for many. As a big player in the ticketing world, selling over 30 million tickets a year, their support team is key to keeping customers happy.
But, many have had trouble reaching out and solving their problems. Some have waited for hours to just log in. Others have had a hard time getting refunds, waiting up to five months.
Here are some main problems with Ticketek’s customer service:
- Long wait times for customer support
- Difficulty in getting refunds
- Issues with contacting the company
- High volume of customer inquiries and complaints
Despite these issues, Ticketek’s team is trying to do better. They aim to make the ticketing process smooth and their support team is ready to help with any problems.
| Issue | Description |
|---|---|
| Long wait times | Customers have reported waiting for hours to log in to Ticketek’s Marketplace platform |
| Refund difficulties | Some customers have waited for up to five months for refunds |
| Contacting the company | Customers have faced difficulties in contacting the company for support |
While Ticketek’s customer service has been a worry, they’re working to get better. By fixing these issues, they can improve their reputation and gain more trust from their customers.
Mobile App and Digital Features
The Ticketek mobile app makes buying tickets easy and fun. It lets users find thousands of live events, from concerts to sports and comedy. You can buy tickets anytime, anywhere.
The app is great for mobile tickets, making entry safe and easy. You can also add tickets to Google Pay for quick access. Plus, it sends event alerts so you never miss out.
But, some users face app problems like ticket download issues and navigation troubles. Ticketek has introduced the Ticket Wallet to fix these. It helps manage tickets in one place, improving your experience.
- Access to thousands of live events
- Mobile tickets for safe and contactless entry
- Event alerts and special offers
- Ticket Wallet feature for easy ticket management
The Ticketek app aims to make buying tickets easy and secure. Despite some app issues, Ticketek keeps improving. They focus on better ticket management for everyone.
Delivery Methods and Processing Times
Ticketek provides several delivery options to ensure tickets arrive on time. Processing times can take up to two days. Customers can choose from 1 Business Day, 2 Business Day, and International delivery.
The delivery methods and their prices are as follows:
- EDA (Electronic Delivery Available) for select events
- 1 Business Day費: $24.95
- 2 Business Day費: $18.50
- International – North America: $29.95
- International (Other): $39.95
Tickets are available by the date in the purchase confirmation email. This is usually 48 hours before the event. Customers can track their orders. Updates include In Progress and Completed, allowing tracking via UPS.com.
| Delivery Method | Price | Description |
|---|---|---|
| 1 Business Day | $24.95 | Delivery within 1 business day |
| 2 Business Day | $18.50 | Delivery within 2 business days |
| International – North America | $29.95 | Delivery to North America |
| International (Other) | $39.95 | Delivery to other international destinations |
Is Ticketek Legit: Verification Results
Ticketek’s legitimacy can be checked by looking at its business credentials, trust indicators, and legal compliance. It has a 2.2 rating on Trustpilot, showing some customer satisfaction issues. Many have had trouble with refunds and cancellations.
Some key concerns include:
- Refund process complications
- Issues with card payment processing
- Excessive administrative fees
- Lack of email confirmations post-purchase
Even with these issues, it’s important to look at Ticketek’s credentials and legal standing. The company’s reputation has been hit by customer feedback, with 70% saying they won’t use it again. Yet, it’s key to see if Ticketek follows the law and keeps trust indicators, like secure payments and clear refund policies.
| Category | Rating | Number of Reviews |
|---|---|---|
| 5-star | 33% | 22 |
| 4-star | 9% | 22 |
| 3-star | 7% | 22 |
| 2-star | 9% | 22 |
| 1-star | 42% | 22 |
Looking at these points, we can understand Ticketek’s legitimacy better. This helps us make smart choices about using their services.
Consumer Protection Measures
Ticketek puts a big focus on protecting its customers. They use strong encryption for passwords and payments. This shows they care about keeping your data safe.
If there’s a cyber attack, Ticketek’s systems are ready to protect your info. Luckily, no customer accounts have been hacked in the past.
Customers can feel safe knowing their payments are always secure. Ticketek has a team ready to help 24/7. They also advise being careful with emails and only buying from trusted sources.
Some important steps Ticketek takes to keep you safe include:
- Secure encryption methods for passwords and online payments
- Compliance with regulatory agency requirements for data breaches
- Dedicated customer service teams available 24/7
- Recommendations for customers to remain vigilant against phishing emails
Customers can also help by using credit cards for purchases. They offer better protection than debit cards or cash. Together, Ticketek and its customers can make sure buying tickets is safe and secure.
Final Thoughts
After looking closely at Ticketek, we see both good and bad sides. It has a long history and works with big venues. But, it also has many unhappy customers.
Customers gave Ticketek a low 2.2 out of 5 stars on Trustpilot. Many said they had problems like failed buys and wrong ticket spots. They also talked about slow customer service and unresolved issues.
Yet, Ticketek does have some safety features like encrypted transactions and refund policies. It’s also used by many and works with well-known places. This shows it’s a real part of the ticketing world.
So, using Ticketek should be thought about carefully. It’s best to check event details, make sure tickets are real, and know Ticketek’s rules and customer service before buying. This way, you can make a smart choice.
Common Queries
What is Ticketek and what services does it offer?
Ticketek is a leading ticketing platform. It offers tickets for concerts, sports, theater, and more. You can find tickets for events in many venues and locations.
How long has Ticketek been in the ticketing industry?
Ticketek has been around for over 40 years. It has a strong presence in the market and operates in many countries.
What security measures does Ticketek have in place to protect customer data?
Ticketek uses strong security to protect customer data. It has secure payment systems, data protection policies, and advanced website security.
What are Ticketek’s payment processing and financial protection policies?
Ticketek offers many payment options and has strict security for transactions. It also has clear refund policies and financial protection for customers.
What event coverage and ticket authenticity does Ticketek provide?
Ticketek covers a wide range of events. It ensures the tickets it sells are authentic and valid.
How transparent is Ticketek’s pricing structure and additional fees?
Ticketek’s pricing is generally clear, with detailed service charges. But, some fees might be higher than competitors.
How is Ticketek’s customer service performance?
Ticketek has a dedicated customer service team. But, some customers have reported issues with service quality.
What mobile app and digital features does Ticketek offer?
Ticketek has a mobile app and digital ticket systems. These offer easy access to tickets and event info. But, the app’s functionality and user experience can vary.
What are the delivery methods and processing times for Ticketek tickets?
Ticketek offers print-at-home, mobile, and physical ticket delivery. Processing times vary based on the method and demand.
Is Ticketek a legitimate and trustworthy ticketing platform?
Ticketek seems to be a legitimate and established platform. It has a strong presence in the industry. Yet, some customer complaints and concerns exist, which should be considered.
What consumer protection measures are in place for Ticketek customers?
Ticketek follows industry regulations and has policies to protect customers. It has refund policies and data privacy measures. But, customers may face challenges in some situations. It’s important to know your consumer rights when using the platform.
