Ever found yourself stuck with Viagogo, not knowing how to get help? Worry not, this guide will show you how to email Viagogo and fix your problems fast. You’ll learn how to get top-notch customer service and manage your ticketing needs.
Viagogo is a top platform for live event tickets. They know how crucial good support is for their customers. If you need help with a purchase, a refund, or just want to check on your order, they’ve got you covered.
Direct Email Communication Methods
If you need to email viagogo for help, the main email is customerservice@orders.viagogo.com. Make sure to include your order number and any important details. This helps viagogo’s team answer you faster.
Viagogo usually answers emails within 24 hours. If your issue is urgent, add your phone number to the email. This might lead to a quick call from viagogo’s support.
Required Information for Email Requests
- Your order number
- Any additional details about your request or issue
- Your contact information, including a phone number if you require a prompt response
Expected Response Timeframes
Viagogo aims to help its customers quickly. They promise to reply to emails within 24 hours after they get it. For urgent needs, include your phone number. This could lead to a faster call back from viagogo’s team.
| Communication Method | Expected Response Time |
|---|---|
| Email to customerservice@orders.viagogo.com | Within 24 hours |
| Phone call to 00 61 283 180 255 | Immediate assistance for ticket-related inquiries |
| Twitter message to @viagogo | Quick replies |
“Viagogo is committed to providing timely support to its customers. The company promises to respond to email inquiries within 24 hours of receiving the message.”
Website Contact Portal Access
Want to reach out to Viagogo or get in touch with Viagogo online? It’s easy. Just go to the Viagogo website at www.viagogo.com and click “Log In” in the top right corner. After logging in, go to “My Orders” or “My Sales” to find your ticket info.
Then, pick the order you’re curious about and click “Customer Support” to send your question. This way, you can talk directly to Viagogo through their Viagogo assistance email option.
“The website contact portal is a convenient way to reach out to Viagogo and get the assistance you need.”
Need to change an order, ask for a refund, or have a question? The website portal is here to help. By logging in and checking your order, you make sure your question gets to the right team fast.
So, if you need to reach out to Viagogo, use the website portal. It’s a quick and easy way to get the Viagogo assistance email you need and solve any problems or questions.
How To Email Viagogo Through Your Account
Emailing Viagogo directly through your account is a quick way to reach their customer support. First, sign in with your email and password. Then, go to “My Orders” or “My Sales” based on your question.
Account Login Process
To get to your Viagogo account, go to their website and click “Sign In” in the top right. Type in your email and password, then hit “Log In.”
Order Selection Steps
After logging in, pick the order you need help with. Go to “My Orders” or “My Sales.” This lets you see your transaction details and share them with Viagogo’s support team.
Message Submission Guidelines
Find the right order and click “Customer Support.” A message box will open. Write your question clearly, as your account info and order number will be included. Viagogo answers most inquiries within 24 hours.
Keep in mind, Viagogo’s Twitter account is fast to respond. Their email is customerservice@orders.viagogo.com, and their support line is 00 61 283 180 255. But, they only talk to customers calling if their show is soon or the sale is close.
Alternative Contact Channels
Email is the main way to talk to Viagogo, but they have other ways too. Their Twitter account (@viagogo) is great for fast answers. Just tweet about Viagogo or send a direct message for help.
For urgent matters, like events in 72 hours or sales in 5 days, call their support line. It’s at 00 61 283 180 255. Have your order number ready to speak with a rep.
These options let customers choose how to contact Viagogo. It makes sure their issues get solved quickly and well.
Frequently Asked Questions
How can I email Viagogo for customer service?
To email Viagogo, visit their Help Centre on their website. Or, send a direct email to customerservice@orders.viagogo.com. For urgent issues, Viagogo might call you to discuss it. You can also call the support helpline at 020 3137 6080.
What is the primary customer support email address for Viagogo?
The main email for Viagogo’s customer support is customerservice@orders.viagogo.com. Include your order number and any important details in your email. Viagogo usually answers within 24 hours. If it’s urgent, add your phone number for a possible call back.
How do I access Viagogo’s website contact portal?
To reach Viagogo’s contact portal, go to https://www.viagogo.com/. Click “Log In” in the top right corner. Then, go to “My Orders” or “My Sales” for your ticket info. Pick the order you need help with and click “Customer Support” to send your question.
How do I email Viagogo through my account?
Sign in to your Viagogo account with your email and password. Go to “My Orders” or “My Sales” for your tickets. Pick the order and click “Customer Support.” Look at the common questions first. If you still need help, choose “No—Contact Us” to send a message.
What other contact channels does Viagogo offer?
Besides email, Viagogo has other ways to contact you. They’re active on Twitter (@viagogo) and answer quickly. You can tweet them or send a direct message. For fast help, call their customer support line at 00 61 283 180 255. Have your order number ready when you call.
