Selling tickets on StubHub can be very profitable. But, the work doesn’t stop once you’ve sold them. You need to know what to do next. This includes transferring digital tickets and handling payments.
There’s more to it than you might think. Let’s dive into the essential steps to make your post-sale process smooth on StubHub.
Initial Steps After Your StubHub Sale
After selling tickets on StubHub, it’s important to check your sale confirmation email. You should also verify payment details and review the transaction timeline. These steps ensure all information is correct and help you fulfill your seller duties.
Checking Sale Confirmation Email
After selling your tickets, StubHub will send you a detailed confirmation email. Make sure to check the event details, ticket numbers, buyer info, and selling prices. This email is your proof of sale and should be saved for later.
Verifying Payment Details
In the confirmation email, you’ll find payment info. Double-check the payment method, deposit amount, and payment date. This way, you’ll know when to expect your how to relist stubhub tickets or sell tickets stubhub last minute earnings.
Reviewing Transaction Timeline
The email also shows when the ticket transfer and payment will happen. Look at this timeline to know when to deliver the tickets. Knowing the timeline helps you meet deadlines and ensure a good experience for the buyer.
| Step | Timeline |
|---|---|
| Ticket Delivery | Within 2 business days |
| Payment Deposit | Within 1-2 business days after event |
| Dispute Resolution | Up to 30 days after event |
Transferring Digital Tickets to Buyers
When selling tickets on StubHub, whether from Ticketmaster or elsewhere, it’s key to transfer digital tickets quickly. StubHub’s team is ready to help sellers get tickets to buyers before the event. This makes sure everything goes smoothly for everyone.
To transfer digital tickets well, just follow these steps:
- Find the digital tickets in your account or on the original platform.
- Double-check the ticket details, like the event, date, and seat.
- Start the ticket transfer through StubHub, following the steps they give you.
- Make sure the transfer worked and the buyer got the tickets.
- If there are any problems, contact StubHub’s customer service for help.
Doing these steps, you can make sure your stubhub sell tickets from ticketmaster and reselling ticketmaster tickets on stubhub deals go off without a hitch. This keeps your buyers happy and helps keep your good name on the platform.
StubHub’s Payment Processing System
Selling tickets on StubHub means understanding how they handle payments. Sellers need to know about payment methods, how long it takes, and fees. It’s key to grasp the commission structure and fees for your sales.
Payment Methods and Timelines
StubHub lets sellers use PayPal or direct bank deposits via ACH. After a sale, it takes 3-5 business days to get the money. This time is for checking and processing the sale.
Commission Structure and Fees
| Platform | Seller Fee | Buyer Fee |
|---|---|---|
| StubHub | 10-15% of final sale price | Varies |
| TicketsCandy | Free for sellers | 0.9% of ticket price |
StubHub charges sellers 10% to 15% of the ticket price. They also have a listing fee upfront, but the exact percentage isn’t shared.
Bank Account Verification Process
To get paid, sellers must verify their bank account on StubHub. This makes sure transactions are safe for everyone. You’ll need to give your banking info and might have to provide more documents or go through extra steps.
What to Do Once Tickets Sell on StubHub
Selling tickets on StubHub is easy, but there are key steps after the sale. Knowing these steps helps you and the buyer have a good experience. It makes the transaction smooth.
First, check your StubHub account for sale details. Look at the buyer’s info and the sale price. This confirms the sale went through. Also, check the payment to make sure it’s in your account.
If you’re selling instructions selling tickets on stubhub, give the digital tickets to the buyer. You do this through your StubHub account. Make sure to do this quickly so the buyer can get their tickets.
For selling hard tickets on stubhub, prepare the physical tickets for shipping. Package them well and ship them on time. Keep track of the shipping so you can update the buyer if needed.
Keep an eye on your StubHub account during the transaction. This way, you can answer any questions or concerns quickly. Being active and helpful can lead to more sales in the future.
Managing Hard Copy Ticket Delivery
When selling physical tickets on StubHub, following the platform’s shipping rules is key. You must send tracking numbers. This lets both you and the buyer track the ticket’s journey.
Shipping Requirements and Deadlines
StubHub has four ways to deliver tickets: Mobile Transfer, Mobile ticket, PDF, and Physical. The most used is Mobile Transfer for tickets shown on smartphones.
While physical tickets are rare, sellers need to know the rules for each type. StubHub International suggests uploading electronic/PDF tickets early. This might help sell tickets faster.
Tracking Number Submission
After shipping tickets, you must give StubHub the tracking number. This lets the buyer track their tickets. Payments for sales on StubHub usually take 5-8 business days after the event.
For events like festivals or tournaments, ticketing can be different. StubHub International might make a single “Weekend pass” event for multiple days. Sellers need to follow special steps for uploading PDF tickets for these events.
Handling Ticketmaster to StubHub Transfers
Transferring tickets from Ticketmaster to StubHub needs careful steps. As a seller, you must follow the right procedures. This ensures your tickets are valid and reach buyers on time. You might need to link your accounts or enter ticket details manually.
First, check if the “Transfer Tickets” button is available on Ticketmaster for your event. If it’s grayed out, those tickets can’t be sold on StubHub. After confirming, set the tickets to be sold as “mobile transfer” on StubHub.
The transfer takes a few business days. First, transfer the tickets on Ticketmaster, then confirm on StubHub. Make sure the tickets match to avoid any problems.
It’s important to have the right buyer email for ticket delivery. Wrong email addresses can cause delivery issues. Ticketmaster and StubHub have checks to make sure the transfer and sale go smoothly.
StubHub charges around 10-15% of the sale price in fees. They suggest not to overprice tickets unless the event is sold out or very popular. Pricing right can help you make more money.
StubHub also has a seller guarantee. It protects you if there are problems like tickets not being delivered or the event being cancelled. This protection can give you peace of mind while selling.
Customer Service Communication Protocols
At StubHub, we focus on quick and helpful customer service. Sellers need to talk to our support team fast and share any needed documents. This makes sure both buyers and sellers have a smooth experience.
Response Time Requirements
Our customer service team works hard to answer seller questions quickly. You can usually get a reply in 24-48 hours. Quick communication and sharing extra info helps solve problems faster.
Documentation Needs
- Sellers might need to send event tickets, proof of purchase, or other documents.
- Quickly sending these can help our team understand and help you better.
- Keeping detailed records of your sale, like buyer messages and tracking info, is also useful.
Following StubHub’s communication rules and being ready with documents, sellers can have a great customer service experience. This helps solve any problems that come up when selling tickets.
StubHub’s FanProtect Guarantee Requirements
StubHub is a top online ticket marketplace. It offers the FanProtect Guarantee for a smooth experience. This guarantee ensures buyers get their tickets or better ones if they don’t. Sellers must follow certain rules to keep their good standing.
The FanProtect Guarantee has four main parts:
- Timely Delivery: StubHub promises tickets arrive on time for the event.
- Authenticity: The tickets are real and let you into the event.
- Comparable or Better Tickets: If the original tickets can’t be found, StubHub offers better ones.
- Refund: If the event is canceled and not rescheduled, you get a full refund.
Sellers are key to keeping these guarantees. They must send tickets on time, ensure they’re valid, and talk to buyers well. This keeps their reputation high and meets the FanProtect Guarantee needs.
Post-Sale Account Management
After selling your tickets on StubHub, it’s key to keep your account up to date. This helps with future sales and makes sure you report taxes correctly.
Transaction History Records
It’s important to keep good records of your StubHub sales. You should note the event, date, how many tickets, the price, and any fees. This makes it easy to look back at your sales for accounting or tax needs.
Tax Documentation Preparation
When you sell tickets on StubHub, you must report the income to the IRS. You’ll need to gather all tax documents, like 1099 forms from StubHub. Knowing the tax laws helps you stay compliant and avoid problems.
Good account management on StubHub makes future sales easier. It shows you’re responsible with money. Keeping detailed records and accurate tax documents helps you stay on the right side of StubHub and the IRS.
Troubleshooting Common Sale Issues
Selling tickets on StubHub can sometimes be tricky. As a seller, it’s key to tackle problems early to keep things smooth. Knowing the usual issues and how to fix them helps you sell tickets better.
One big problem is delayed ticket delivery. StubHub sends tickets with QR codes a week before the event. But, tickets bought months ahead might arrive just a few days before. This can worry buyers. Keep in touch with them and let them know when to expect their tickets.
Pricing issues are another problem. StubHub fines sellers 100% for undelivered or wrong tickets. This can make the platform cancel orders with valuable tickets. If you have issues with your payout, contact StubHub’s customer service right away.
There can also be problems with transferring tickets. Some events, like Legia Warszawa, have strict rules. They might even ask for ID at the door. If you’re having trouble transferring tickets, talk to StubHub and your buyers to find a way out.
StubHub’s customer service team is ready to help with these issues. But, sellers need to be ready to provide the right documents. By tackling these problems early, you can make selling tickets on StubHub easier and less stressful.
End Note
Selling tickets on StubHub requires knowing the platform’s rules and steps. Sellers need to check payment details, handle ticket transfers, and ensure delivery. Following StubHub’s guidelines helps make transactions smooth and keeps both sides happy.
Whether you’re new or experienced, success on StubHub comes from being well-informed. Knowing the platform’s features and how to deal with payments and customer service is key. This way, you can avoid problems and make the most of selling on StubHub.
Selling tickets on StubHub is more than just making money. It’s about giving buyers a reliable and trustworthy service. By being honest and transparent, you can build a good reputation. This can lead to lasting relationships with your customers. With the right strategy, selling on StubHub can be both rewarding and profitable.
Frequently Asked Questions
What are the steps to complete a successful sale on StubHub?
After selling on StubHub, check your sale confirmation email. Make sure payment details are correct. Also, review the transaction timeline to ensure everything is accurate.
How do I transfer digital tickets to buyers on StubHub?
When sending digital tickets, send them on time. StubHub’s customer service is ready to help. Quick delivery is key for a smooth sale.
What should I know about StubHub’s payment processing system?
StubHub offers many payment methods and timelines. Know the commission and fees. Also, verify your bank account to keep transactions safe.
What are the procedures for selling hard copy tickets on StubHub?
When selling hard tickets, follow StubHub’s shipping rules and deadlines. Send tracking numbers to track delivery.
How do I transfer tickets from Ticketmaster to StubHub?
Transferring tickets from Ticketmaster to StubHub needs specific steps. Make sure to follow these steps to avoid any issues.
What are the customer service communication protocols for sellers on StubHub?
StubHub’s customer service aims for quick responses. Be ready to provide needed documents. Quick communication helps solve problems and ensures smooth sales.
What is the StubHub FanProtect Guarantee, and how does it affect sellers?
The StubHub FanProtect Guarantee protects buyers. It offers a refund or better tickets if needed. Sellers must follow these rules to stay in good standing.
What post-sale account management tasks should sellers complete?
After a sale, keep your StubHub account up to date. This includes tax documents for ticket sales. Good account management makes future sales easier and helps with taxes.
What are some common issues that sellers may encounter, and how can they be addressed?
Sellers might face issues like delayed ticket delivery or price problems. StubHub’s customer service can help. But, sellers should also be proactive in solving these issues.
