Need help with ticket purchases or event info? Reaching out to StubHub is easy. Call their customer service at (866) 788-2482, open daily from 5 a.m. to 9 p.m. Pacific time. You can also reach out on social media for quick support, usually in under 20 minutes.
There are several ways to contact StubHub. You can call them or send a message on social media. This ensures you get the help you need quickly for any StubHub customer service issues.
StubHub Customer Service Options
StubHub has many ways to help you, depending on what you need. You can call them during certain hours for quick help. The phone number is on their website.
For instant help, use the live chat. It’s available all day, every day. Or, if you prefer writing, email them. This way, you can keep a record of your conversation.
To contact StubHub, you have a few options:
- Phone support: available from 5 am to 9 pm Pacific Time, Monday to Sunday. You can use the StubHub phone number to contact them.
- Live chat: available 24/7. You can use the StubHub live chat feature to get immediate assistance.
- Email support: available 24/7. You can use the StubHub email support to send your inquiries and get a response within a reasonable timeframe.
Phone Support Hours
The phone is open from 5 am to 9 pm Pacific Time, every day. You might wait about 4 minutes and 24 seconds. Calling on Tuesdays is usually the quickest.
Live Chat Availability
The live chat is always on, so you can get help anytime. It’s perfect for quick questions or problems.
Email Contact Details
For email, use StubHub’s email support. It’s always open, and they’ll reply soon.
| Customer Service Option | Availability | Average Response Time |
|---|---|---|
| Phone Support | 5 am – 9 pm Pacific Time, Monday to Sunday | 4 minutes and 24 seconds |
| Live Chat | 24/7 | Immediate |
| Email Support | 24/7 | Within a reasonable timeframe |
Direct Phone Numbers for StubHub Support
StubHub offers a direct phone number, 1-866-788-2482, for quick support. You can call this number to talk to a customer service rep. It’s a simple way to get help fast, whether you have a question or a problem.
To reach StubHub support, dial 1-866-788-2482 or the main number, (415) 222-8400. The support line is open from 5 a.m. to 9 p.m. Pacific time, every day. You might wait about 4 minutes and 24 seconds before speaking with someone.
Here are some important details to remember when you call StubHub support:
- Hours of operation: 5 a.m. to 9 p.m. Pacific time, Monday to Sunday
- Average hold time: 4 minutes and 24 seconds
- Busiest day to call: Saturday, with an average of 75% more phone calls compared to other days
- Best day to call: Tuesday, due to shorter hold times and higher call volumes
Using the StubHub contact number or support phone number can solve your problems fast. Knowing the best times to call ensures you get the help you need. This way, you can enjoy your events without any trouble.
Social Media Channels
StubHub knows how important social media is for customer service. They offer help on different platforms. For fast answers, users can contact the StubHub Twitter support team.
On Facebook, StubHub Facebook support is great for longer talks. Instagram Direct Messages are perfect for questions that need pictures or videos.
Using social media for support has many benefits:
- Quick response times: StubHub’s Twitter account is more responsive to direct messages than public comments.
- Detailed conversations: Facebook Messenger allows for more in-depth discussions.
- Visual support: Instagram Direct Messages are ideal for inquiries that require images or videos.
When reaching out on social media, it’s key to be clear and to the point. This helps the StubHub Instagram support team quickly understand your problem. By using these channels, users can easily get the help they need from StubHub.
Mobile App Support Features
StubHub mobile app is made for a smooth experience. It lets you manage tickets, get event updates, and find support right in the app. StubHub wants to make your experience easy.
Some key features of the StubHub app include:
- Easy ticket management: view, sell, or transfer your tickets
- Event updates: get the latest information on upcoming events
- Support: access to StubHub’s customer support team
The app has a supportive community with guidelines for a positive experience. Need help with tickets, event details, or account recovery? The StubHub team is ready to help.
StubHub also offers live chat and email support. Their customer service team can help with event details like venue address and parking. With the app’s support and features, your experience will be hassle-free, from buying tickets to the event day.
StubHub Help Center Resources
StubHub’s help center is a great place for customers. It offers tools and info to solve problems on your own or get help. You can use StubHub self-service tools to manage your account and tickets by yourself.
For harder issues, there are StubHub technical support options. The account management help section also helps with account questions or problems. The help center is easy to use, so you can find what you need quickly.
Available Resources
- StubHub self-service tools for managing your account and ticket purchases
- StubHub technical support options for expert help with complex issues
- Account management help for assistance with account-related questions and problems
StubHub help center is your go-to for customer service. It has many resources and tools to help you solve problems fast. By using the help center, you can easily manage your account and tickets with StubHub self-service tools and technical support.
| Resource | Description |
|---|---|
| StubHub Self-Service Tools | Manage your account and ticket purchases independently |
| StubHub Technical Support | Get expert help with complex issues |
| Account Management Help | Assistance with account-related questions and problems |
Ticket Purchase Issues
Buying tickets on StubHub can sometimes lead to problems. This includes issues with the purchase process or questions about event details. StubHub is ready to help solve these problems quickly. If your event is canceled or if there was a mistake with your order, you can get a refund.
Common StubHub purchase problems include delivery issues, event cancellations, or mistakes during purchase. If you face any of these, it’s important to contact StubHub’s customer support. They can help you fix the issue and tell you about possible refunds or solutions.
To fix StubHub ticket issues, follow these steps:
- Contact StubHub’s customer support team via phone or email
- Give them all the details about your problem, like your order number and event info
- Do what the customer support team tells you to do to solve the problem
Doing these steps, you can tackle StubHub purchase problems and get help with any ticket issues. StubHub’s customer support team is there to help you. They make sure your experience is smooth and easy.
Refund Request Process
Knowing how to ask for a refund on StubHub is key for a good experience. They give refunds if tickets don’t arrive, events get canceled or postponed, or tickets are not valid. This is all part of their FanProtect Guarantee.
To start a refund request, you can call StubHub’s customer service at +1 (866) 788-2482 or email them at customerservice@stubhub.com. You can also use services like DoNotPay to make it easier.
Eligible Cases
Refunds are usually given when events are canceled without a new date, tickets don’t arrive on time, or they’re not valid. If an event is canceled, StubHub might give a full refund or a credit for 120% of what you paid.
Required Documentation
To get a refund, you might need to show proof of purchase or details about your ticket issue. This helps StubHub handle your request quickly.
Processing Timeframes
StubHub sends cash refunds to the original payment method in 5 days. But, how long it takes to get a refund after it’s approved can vary. You can check your StubHub Wallet for updates on your refund status.
It’s important to know that StubHub’s refund policy is based on their FanProtect Guarantee. This protects both buyers and sellers in many situations. By understanding the refund process and what situations qualify for refunds, you can handle it better if you need to.
| Refund Method | Description |
|---|---|
| Cash Refund | Refund to the original payment method |
| Card Credits | Credits applied to the user’s card |
| StubHub Coupons | Coupons valid for future purchases on StubHub |
| Replacement Tickets | New tickets issued for the affected event |
Seller Support Contact Methods
Sellers on StubHub need the right support to list and sell tickets well. StubHub offers great support, including different ways to contact them. This helps sellers manage their listings and sales effectively.
StubHub has many ways for sellers to reach out. They can call, email, or use live chat on the website. These options are easy to use, helping sellers solve problems fast.
Some key features of StubHub’s seller support include:
- 24/7 customer service availability
- Dedicated phone support for sellers
- Live chat support on the website
- Email support for less urgent issues
These features help sellers succeed on the platform. With many contact methods, StubHub ensures sellers get help when needed.
StubHub’s seller support is a big part of its service. It helps sellers have a good experience, building trust and loyalty. StubHub is dedicated to helping sellers reach their goals with its support and contact options.
International Contact Information
StubHub knows that events and ticket sales happen all over the world. They offer support to customers everywhere. For those outside the US, StubHub has country-specific phone numbers and regional support centers.
International customers can call the US customer service number for help. This is part of StubHub’s effort to support people globally. They help with ticket purchases, event info, and more.
Country-Specific Support Options
StubHub has support for different countries to meet global customer needs. This includes:
- Country-specific phone numbers for direct contact with local support teams
- Regional support centers providing in-person assistance for ticket-related issues
- Multi-language support to facilitate communication with customers from different regions
StubHub wants to make sure all customers get the help they need. No matter where you are, StubHub’s international support team is ready to help. Whether it’s a concert in the UK, a football match in Spain, or a festival in Germany, StubHub is there for you.
Emergency Event Day Support
On event day, quick support is key. StubHub offers StubHub event day support for any last-minute issues. Whether it’s ticketing problems or event details, StubHub’s team is ready to help.
The need for StubHub emergency support is huge. With so much at stake, having a reliable support system is vital. StubHub’s emergency support ensures you get help when you need it most.
Here are ways to get StubHub event day support:
- Phone support: Talk directly to a support rep to fix your issue
- Live chat: Get quick help through the website or mobile app
- Email support: Send a message and get a fast response
Providing StubHub emergency support, StubHub shows it cares about your experience. With the right support, you can enjoy the event, knowing help is always available.
Endnote
StubHub provides many ways to get help, making buying or selling tickets easy. You can call, email, use social media, or the app. Their team is ready to help you quickly.
StubHub sold over $4.75 billion in tickets in 2018. They serve 44 countries, making them a top name in ticketing. They keep improving to meet customer needs.
Knowing how to use StubHub’s support can make your experience better. Whether you need help with tickets, refunds, or event info, they’re there for you. With their help, you can enjoy live events more.
Frequent Questions
What is the phone number for StubHub customer service?
You can call StubHub customer service at 1-866-788-2482. This number works for customers all over the world.
How can I contact StubHub through social media?
You can reach StubHub on Twitter, Facebook, and Instagram. Their support team is ready to help with your questions.
What support features are available in the StubHub mobile app?
The StubHub app lets you manage your tickets and get event updates. You can also get support right in the app.
What resources are available in the StubHub Help Center?
The StubHub Help Center has tools and support for managing your account. You can find help for many issues here.
What is the process for requesting a refund from StubHub?
StubHub has a clear refund process. It explains when you can get a refund, what documents you need, and how long it takes.
What support options are available for sellers on StubHub?
StubHub has special support for sellers. They offer ways to contact them that meet sellers’ unique needs.
How can international customers contact StubHub for support?
StubHub has phone numbers and support centers for different countries. This helps international customers get the help they need.
What emergency support is available on the day of an event?
StubHub knows how important help is on event days. They offer emergency support for any last-minute issues or questions.
